Refund Policy

1. Overview

HostGuard sells digital software products, server-related services, and third-party/vendor-provided licenses. Because these products are digital and may be activated or delivered electronically, refunds are not automatic once a product, license, subscription, or service has been activated or delivered.

However, refund requests are reviewed fairly on a case-by-case basis.

2. HostGuard-Owned Products

For HostGuard-owned products, including our own plugins, tools, and software subscriptions, we may provide a 7-day trial period where applicable. Customers are encouraged to use the trial period to evaluate the product before making a paid purchase.

After purchase and activation, refund requests may be considered in specific cases, including but not limited to:

• Duplicate payment.
• Incorrect charge or billing error.
• Non-delivery of the purchased product or service.
• A technical issue caused by our side that prevents the customer from using the product and cannot be resolved within a reasonable time.
• Incorrect activation caused by our side.
• Any case required by applicable law or payment processor requirements.

3. cPanel Licenses and Vendor-Provided Products

cPanel licenses and other vendor-provided products are subject to the licensing, activation, cancellation, trial, and refund policies of cPanel or the relevant upstream vendor/provider.

HostGuard cannot override or modify the official policies, license terms, activation rules, cancellation rules, or refund conditions set by cPanel or any upstream vendor/provider.

Where a refund request relates to a cPanel license or a third-party/vendor-provided product, the request will be reviewed according to the applicable vendor policy and the status of the license or service.

4. Digital Delivery

All products and services are delivered digitally. Delivery may be completed through the customer account, license activation, email confirmation, server provisioning, or another electronic delivery method.

There is no physical shipment.

5. Subscriptions and Renewals

Customers may cancel subscriptions to stop future renewals. Cancellation stops future billing but does not automatically refund an already activated, delivered, or renewed billing period.

Refund requests for subscriptions are reviewed case-by-case according to this policy and, where applicable, the relevant vendor/provider policy.

6. How to Request a Refund

To request a refund, please contact our support team with the order number, account email, product name, and a clear explanation of the issue.

We aim to review refund requests within 2 business days.

7. Chargebacks

Please contact our support team before opening a chargeback. Most billing, delivery, or technical issues can be reviewed and resolved quickly. Opening a chargeback without contacting us first may delay resolution and may result in suspension of the related license, product, or service while the dispute is reviewed.